Politique de confidentialité

Privacy Policy

Last Updated: October 2026

This Privacy Policy describes how NightSearcher Ltd (referred to as "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase from nightsearcher.co.uk, or communicate with us in relation to our website, products or services (collectively, the "Services").

We are committed to protecting your privacy and ensuring your personal information is handled responsibly. Please read this Privacy Policy carefully to understand how we handle your data.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025, and other applicable data protection legislation.

Who We Are

NightSearcher Ltd is a company registered in the United Kingdom, operating internationally and trading under various names and brands, including GenZero, Mekanix, NexSun, SafAtex and Torch Warehouse.

 

NightSearcher Ltd is the data controller responsible for personal information processed in connection with these brands and its business activities.

Company Registration Number: 04661749

ICO Registration Number: ZA014870

Head Office: Unit 4 Applied House, Fitzherbert Spur, Farlington, Hampshire, PO6 1TT, UK.

 

For any questions or concerns related to this policy, you can contact us at Data.Protection@nightsearcher.co.uk or by post at the address above.

NightSearcher Ltd is the data controller for the personal information covered by this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, systems or other operational reasons. We will post the updated Privacy Policy on our website, and the "Last Updated" date will reflect the most recent changes.

Where significant changes affect how we process personal information, we will provide additional information where required.

What Information We Collect

The personal information we collect depends on how you interact with us. We collect information directly from you, from your interactions with our website, and from third parties. The types of personal information include:

·        Contact details: Name, address, email, phone number and business contact details.

·        Order information: Billing/shipping address, payment and transaction details, order history.

·        Account information: Username, account credentials and account preferences.

·        Customer support information: Details you provide when communicating with us, including warranty, repair and product enquiries.

·        Usage data: Device information, browser details, IP address, pages viewed, and interaction with the website via cookies and tracking technologies.

·        Business information: Information necessary for managing customer and supplier relationships, including quotations, purchasing and correspondence.

·        Marketing information: Communication preferences, product interests and information provided through enquiries, events or customer feedback.

Personal information relating to employees and workers is covered separately by our Employee Privacy Notice, which is issued through our HR processes.

How We Collect Personal Data

Personal data is collected in several ways:

·        Directly from you when you create an account, place an order, or contact us for support.

·        Automatically through cookies and tracking technologies when you interact with our website.

·        From third parties such as payment processors, service providers, and business partners.

·        Through business enquiries, trade events, customer feedback and communications with our sales and support teams.

How We Use Your Personal Information

We use your personal information to provide and improve our services. This includes:

·        Fulfilling orders and processing payments: Including quotations, invoicing, delivery and account administration.

·        Providing customer support: Communicating with you about your account, orders, warranties, repairs and after-sales support.

·        Managing business relationships: Maintaining customer and supplier records through our business management systems, including Odoo.

·        Improving our website and products: Using website usage data, customer feedback and service information.

·        Marketing: We may send you marketing communications in accordance with applicable data protection and electronic marketing requirements. You can opt out of direct marketing at any time.

·        Ensuring security: Detecting and preventing fraudulent activity, securing accounts, controlling access and maintaining the integrity of our systems.

·        Meeting legal obligations: Maintaining records for accounting, taxation, regulatory and other legal requirements.

We process personal information for the purposes described above using the following lawful bases, as applicable to each activity:

·        Performance of a contract: Where processing is necessary to enter into or fulfil a contract with an individual, including processing orders, payments and contractual customer services.

·        Legal obligation: Where processing is necessary to comply with applicable legal requirements, including accounting, taxation and regulatory obligations.

·        Legitimate interests: Where processing is necessary for our legitimate business interests, such as managing customer and supplier relationships, responding to business enquiries, improving products and services, maintaining security and administering business operations, provided these interests are not overridden by individuals' rights and freedoms.

·        Consent: Where consent is required, including for certain marketing activities and website technologies.

Where we rely on consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse website usage and support relevant advertising.

Our website uses different categories of cookies, including Required, Personalization, Marketing and Analytics. Required cookies are necessary for the website to function properly, while other cookies help us remember your preferences, understand website usage and improve our services.

You can manage your cookie preferences through our website's Cookie and Privacy Preferences settings, where you can accept or decline optional cookies or make individual selections.

Where required by law, we obtain your consent before using non-essential cookies or similar tracking technologies. You can change or withdraw your preferences at any time through the cookie settings.

Certain limited uses of cookies may be permitted without consent under applicable legislation, subject to the relevant legal conditions.

Sharing Your Personal Information

We only share your personal information with third parties when necessary to provide our services, for legitimate business interests, or when required by law. This includes:

·        Service providers: Such as payment processors, shipping companies, IT service providers, software suppliers and hosting providers.

·        Business partners: Where necessary for fulfilling orders, providing services or other legitimate business activities.

·        Analytics and advertising partners: To improve the user experience and support marketing activities, subject to applicable consent and data protection requirements.

·        Professional advisers: Including accountants, auditors, insurers and legal advisers where necessary.

·        Legal requirements: In response to lawful requests from government authorities or to protect our legal rights.

Where third parties process personal information on our behalf, we require appropriate data protection and security arrangements.

We do not sell personal information or disclose it to third parties for their independent marketing purposes without an appropriate lawful basis.

International Data Transfers

We may transfer or make your personal information accessible outside the United Kingdom where necessary for our business operations or use of authorised service providers.

Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with UK data protection legislation. These may include applicable adequacy regulations, approved contractual arrangements or other lawful transfer mechanisms.

You may contact us for further information about the safeguards applicable to your personal information.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, such as maintaining your account, completing transactions, providing support or complying with legal obligations.

Retention periods are determined according to the nature of the information, the purpose for which it is held and applicable legal or regulatory requirements.

For example, order and financial information is retained for periods necessary to meet applicable accounting, taxation and other legal requirements. Customer account, warranty, service and business correspondence records are retained for as long as reasonably necessary for their relevant business and legal purposes.

Further information about our retention arrangements is available upon request.

When personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with our retention procedures.

Your Rights

Under applicable data protection legislation, you may have the following rights regarding your personal data:

·        Right to Access: Request a copy of the personal data we hold about you.

·        Right to Correction: Ask us to correct inaccurate or incomplete data.

·        Right to Deletion: Request the deletion of your data, subject to applicable legal requirements.

·        Right to Restrict Processing: Request that we limit the processing of your personal information in certain circumstances.

·        Right to Object: Object to certain processing, including processing based on legitimate interests and direct marketing.

·        Right to Data Portability: Receive certain personal data in a structured, machine-readable format.

·        Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

·        Rights relating to automated decision-making: Where applicable, request information about significant automated decisions and exercise relevant rights, including the safeguards provided by law.

These rights may be subject to legal conditions and exemptions.

To exercise any of these rights, please contact us at Data.Protection@nightsearcher.co.uk or by post at the address listed above.

We will respond to requests to exercise your data protection rights without undue delay and normally within one calendar month of receipt. Where a request is particularly complex or multiple requests have been received, this period may be extended by up to two additional months. If an extension is necessary, we will inform you within the initial one-month period and explain the reasons.

Where reasonably necessary, we may request additional information to verify your identity or clarify your request, in accordance with applicable legislation.

Security of Your Information

We implement appropriate technical and organisational security measures to protect your personal information. These include measures such as encryption where appropriate, secure systems, restricted access and controls to prevent unauthorised disclosure or misuse.

We review our security arrangements as our systems, technologies and business requirements change.

While we strive to protect your data, no method of transmission or storage is entirely without risk, and we cannot guarantee absolute security.

Data Protection by Design

We adopt a Privacy by Design approach and carry out Data Protection Impact Assessments (DPIAs) where required, particularly when introducing new technologies or where processing is likely to present a high risk to individuals' rights and freedoms.

We review our data protection arrangements when significant changes occur to our systems or processing activities.

Data Protection Complaints

If you have concerns about how we handle your personal information, you can raise a data protection complaint by contacting Data.Protection@nightsearcher.co.uk or writing to us at the address provided above.

In accordance with the Data (Use and Access) Act 2025, we will:

• Acknowledge receipt of your complaint within 30 days.
• Take appropriate steps to investigate your concerns without undue delay.
• Keep you informed of progress as appropriate.
• Communicate the outcome of our investigation.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you are based in the UK, or the relevant supervisory authority where applicable.

The ICO can be contacted at www.ico.org.uk.