Servicing & Repairs at Nightsearcher

At NightSearcher we believe in more than just selling premium lighting, we’re here to support you long after you’ve made your purchase.

Servicing & Repairs: Your Options

• Under Warranty?
  If your product is within the standard 3‑year warranty (or 5‑year if registered), we’ll handle any Eligible repairs (warranty T&Cs here) completely free of charge.
• Out‑of‑Warranty?
  No problem, our expert UK‑based team will still take a look. We offer a transparent Health Check Service (up to 8 lights assessed for just £30, battery fitting extra), then give you an honest repair quote. no surprises, no pressure.

Why Choose Our Service?

> We’ll prioritise smart battery care so you can avoid preventable wear, like letting a battery sit discharged for more than two weeks.

> We ensure connectors, lenses and all components are cleaned and checked to keep performance high.

> You’ll get expert troubleshooting guidance, whether it’s lock‑mode settings, fuse checks or charger mismatches.

How It Works:

1. Ship your kit to our UK head office.
2. We run our Health Check, identify any faults (charging, battery, fuse etc) and communicate our findings & costs.
3. You decide: approve the repair or send it back.
4. Once approved, we complete the fix and send your kit back, how it should be: reliable and ready.