Warranty Information
Understanding Our Warranty Policy: Extend your Warranty, Make a Claim & Everything You Need to Know
3 Years Standard Warranty + 2 years Extended Warranty on registration
5 years Standard Warranty + 5 years Extended Warranty on
registration
3 Years Standard Warranty + 2 years Extended Warranty on registration
5 years Standard Warranty + 5 years Extended Warranty on
registration
Extended Warranty Registration
From 1st September 2018, customers have the option to extend the warranty of the product to 5 years (Premium) & 10 Years (Premium Plus).
Registration of the product must be made within one month of purchase by filling and submitting our Extended Warranty Registration Form.
Make A Warranty Claim
If your product meets the warranty criteria, you can, within 1 year of purchase, take it back to the store you purchased it from. After 1 year it must be returned directly to NightSearcher.
To claim warranty, please fill and submit the form. We aim to turn around all warranty claims within 10 working days. For Product inspections visit our servicing and repair page.
Extended Warranty Registration
From 1st September 2018, customers have the option to extend the warranty of the product to 5 years (Premium) & 10 Years (Premium Plus).
Registration of the product must be made within one month of purchase by filling and submitting our Extended Warranty Registration Form.
Make A Warranty Claim
If your product meets the warranty criteria, you can, within 1 year of purchase, take it back to the store you purchased it from. After 1 year it must be returned directly to NightSearcher.
To claim warranty, please fill and submit the form. We aim to turn around all warranty claims within 10 working days. For Product inspections visit our servicing and repair page.
Understanding Your Warranty: Frequently Asked Questions Answered
WARRANTY CRITERIA - WHAT IS COVERED BY WARRANTY
- All manufacturing defects & faults
- All rechargeable batteries up to 1 year
- Accessories & Chargers up to 1 year
WARRANTY CRITERIA - WHAT IS NOT COVERED BY WARRANTY?
- General wear and tear
- Damage caused by improper or unreasonable use
- Damage from battery leakage
- Damage through lack of maintenance
- Imprinting or colour finishes
- All non-rechargeable batteries
- Alterations
- The cost of postage/shipping to NightSearcher for repair or replacement
- The Extended Warranty does not apply to MiniStar security light range, as they are a discontinued product range.
WHAT ARE THE WARRANTY CONDITIONS?
- The product is within the warranty period and meets the warranty criteria
- You have proof of purchase after 1st September 2018
- You are the original owner of the product
- For Extended warranty, you registered the product with NightSearcher within 1 month of purchase.
WHAT ARE NIGHTSEARCHER'S WARRANTY PERIODS
All NightSearcher products have a 3-year standard warranty and selected products come with a 5 Year warranty as standard on all manufacturing defects.
HOW DO I KNOW WHICH WARRANTY I HAVE?
To find out what warranty your product has, visit its product page and it will be listed in the product specifications
ARE BATTERIES INCLUDED IN THE WARRANTY
All Products have a 1-year warranty on all rechargeable batteries from the date of purchase.
HOW LONG DO I HAVE TO EXTEND MY WARRANTY
For Extended warranty, you must register the product with NightSearcher within 1 month of purchase. Products must have been purchased after 1st September 2018 to be eligible.